E-hailing services are widely used today and has become an essential part of our life. From daily commutes to late-night rides, many people rely on these platforms for a sense of ease and safety. However, a recent case in Kajang has raised concerns about passenger safety, after a 17-year-old alleged he was assaulted by a driver at the end of his trip.
Ride turns violent
The incident had allegedly occurred in Kajang, where a 17-year-old boy claimed that after arriving at his destination, the driver had physically assaulted him. The trip reportedly began from Saujana Palma Residence to Kajang before the altercation happened.
What led to the alleged assault
Following the incident, the teen had lodged a report at Kajang police station, alleging he was hit on the head, face, and body. He suffered injuries to his left thumb and cheek after falling.
He said the driver drove past the designated location after arriving at the destination and refused to return back.
When he asked the driver to reverse as there were many stray dogs at the spot where he stopped, the driver ordered him to get out of the car immediately.
“When I got out and closed the door, it shut loudly. The driver came out and hit me on the head, face and body,” the boy said.
Immediate action taken by Grab
As the incident unfolded, Grab has also taken several measures against the driver which includes:
- The driver involved being suspended from the platform.
- The company stated it is cooperating with authorities and investigating the case.
- Reiterate that they have zero tolerance for violence or misconduct involving passengers.
According to FMT, Grab said: “We are sorry the passenger had this experience on our platform. Grab Malaysia upholds a strict code of conduct for both our driver-partners and users, and maintains a zero-tolerance policy towards violations of the code.”
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