1Fit is a subscription-based fitness marketplace that gives you one app to access a wide range of physical studios, activities, and wellness services. On June 13,2025, 1Fit Malaysia has made an announcement that they will be ceasing its operations immediately.

The news came as a shock to many users, especially after the company posted the announcement on its social media platforms. According to the statement, 1Fit is shutting down operations in Malaysia due to a lack of funding and has begun formal liquidation procedures to wind down the business and handle any remaining obligations.

Fitness accessibility at the tip of their fingers

Speaking to Wah Piang, Marina, a frequent user of 1Fit shared her own experience with us.

It all started back in October 2024, when I signed up for my first 1Fit package. I was among the earliest members in Malaysia, so I managed to grab a great deal. RM1,200 for a full year, plus a bonus of 2 free months. That meant I was covered all the way until the end of 2025.

Marina shared that she paid through Shopee, opting for a 12-month installment plan using her Public Bank credit card, which she is still paying RM100 a month.

Then, on 31 May 2025, she got a call from Shahril, one of the 1Fit sales reps. He told her that starting 1 June, the annual price would jump to over RM3,000. But if she acted fast, she could lock in a special promo: 1 year + 3 bonus months for RM2,538, valid only if she signed before June began.

After using 1Fit regularly for 8 months and find it really worth it, she decided to renew and take up the plan offered by Shahril. She was told that this payment would cover her membership until mid-2027, providing her with unlimited access to all classes. It sounded perfect.

However, due to a credit card issue, she decided to pay the price in full, using her debit card. A grave mistake, as she recalled the situation. When the app announced its closure, she first heard the news while she was playing pickleball.

My friend Nano suddenly told me, “BABE CHECK YOUR 1FIT APP, THEY CLOSED DOWN IN MALAYSIA.” I was in total shock. I tried opening the app, but it wouldn’t load. Probably because too many people were trying to access it. Then I went to their Instagram page and saw the video announcement. That’s when reality hit.

Chaos erupted, members left in the dark

The community on Instagram was in chaos. People were flooding the comments, expressing disbelief, frustration, and anger. Some studios started offering free classes to “1Fit refugees.” It was wild. Soon after, many members banded together and formed a WhatsApp group for Malaysian users who were affected.

Then, through some digging, they found out that 1Fit had already shut down in Mexico in April 2025, and even earlier in Dubai. That means they knew they were in trouble, yet they still aggressively promoted renewals in Malaysia, even pushing for sign-ups just a day before shutting down. Some people paid RM2.5K in cash and didn’t even get to use the app. Some subscribed for a year but didn’t even get to attend a single class.

We weren’t given any heads-up. No notice, no warning, they just vanished. The least they could have done was say, “Hey, we’re closing in a month, make use of your classes while you can.” But no. They disappeared overnight.

Even her friend who signed up using her referral code wasn’t spared. She paid for a 1-year subscription and only got 2 weeks of access. She also paid through Shopee in monthly installments.

Legal team involved & media sites contacted

People are understandably furious, especially because sales reps were still calling and pushing sign-ups even hours before the app went down.

But honestly, I don’t blame them. They were likely just chasing their KPIs. Many of them probably had no clue the company was going to shut down. From what we saw on LinkedIn, employees were still being paid on time, merchants were being settled, everything looked normal. Even they were blindsided, said Marina.

Now, they’ve got over 1,000 people (and growing) in WhatsApp groups, actively sharing updates and guiding each other on what to do, from reporting to the Tribunal and Bank Negara to contacting the media and getting lawyers involved.

We even have studio owners and influencers who were affected. One studio revealed that 1Fit owed them RM50,000.

In their final post, 1Fit did share a refund request link, but said refunds would only be processed depending on the “remaining balance of funds”, which sounds like a hopeless situation.

At this point, many users have accepted that there’s little chance of seeing that money again. Regardless, we hope this issue will be resolved quickly and users affected can be addressed properly.

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