Image credit: FMT, Sinar Harian
Prasarana Malaysia Berhad said disruptions across all its rail services were reduced by more than half in 2025, a development Transport Minister Anthony Loke described as evidence of the state-owned operator’s commitment to improving service reliability.
According to Malay Mail, the company recorded 31 service disruptions last year, down more than 50 per cent from 71 incidents in 2024. That earlier year had seen Prasarana face intense criticism over frequent breakdowns and delays, which fuelled public scepticism about the reliability of public transport in the Klang Valley.
Ridership across Prasarana-operated public transport services also climbed to near pre-pandemic levels, rising 11 per cent year-on-year to 1.31 million, the company said during its annual performance briefing.
The briefing, introduced by Loke as part of the Anwar administration’s reform agenda for the public transport sector, highlighted progress made over the past three years.
“When I returned to office as transport minister, the rail services were in poor condition, with many technical issues causing disruptions,” Loke said at the briefing at Menara Prasarana.
“Over the past three years, I have seen genuine efforts from the entire Prasarana workforce to improve, and those efforts are now translating into positive results,” he added, pointing to the introduction of a new key performance indicator that measures the distance travelled before a train experiences a mechanical or technical failure.
The KPI, known as mean kilometres before failure (MKBF), showed a significant improvement. In 2024, rail services experienced one breakdown for every 70,000 kilometres travelled, but by 2025 this had improved dramatically to one breakdown every 790,000 kilometres.
Prasarana working to resolve delays for Shah Alam LRT line
One of Prasarana’s key priorities this year is to commence operations of the third Shah Alam LRT line, following another postponement to its opening. Loke previously said the delay was unavoidable, as RapidRail aimed to ensure the service runs smoothly without disruptions — a stance he reiterated today.
“There are still outstanding issues that contractors have yet to resolve, so a meeting will be held next week to decide on the next steps and to update Prasarana and the Ministry of Transport (MOT) on when the free-fail run (FFR) can be carried out,” the minister said.
“As of now, there is still no confirmed date. All FFRs must be completed before the project can be submitted to the MOT for approval. While this is disappointing, we have no alternative — safety must remain the top priority,” he added.
Kelana Jaya LRT line to undergo major upgrade
For existing services, Prasarana said the Kelana Jaya LRT line will undergo a major upgrade throughout the year. Under Budget 2026, RM1 billion has been allocated for the replacement of 26 train units on the line.
The Kelana Jaya line is among RapidRail’s busiest routes, carrying an average of 250,000 passengers daily. In 2025, the Kajang MRT line was the most heavily used RapidRail service, with an average daily ridership of 270,000, according to reports.
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